1. Clarify the problem
What happens today? ¿Dónde se pierde tiempo?
We look at what gets lost, where work is duplicated, who waits for what and which status should be visible.
The goal is not feature count. It is a useful operational base.
What happens today? ¿Dónde se pierde tiempo?
Which requests, statuses, files and owners matter?
Only the most important screen and flow come first.
The system grows from real daily use.